Viking Leathercrafts Guarantee of Excellence
We here at Viking Leathercrafts want you to be 100% satisfied with your purchase. Each piece that is built in our shop represents us as artisans. Therefore if you are not pleased with your item for any reason we will provide an exchange or refund at your request. If your purchase is defective, we will repair or replace the item at our discretion at our expense including your return postage. Refunds or exchanges will be given once the item has been returned to us. Please make all claims within 15 days. Claims made after 15 days will be subject to a 15% restocking fee or return denial. Please obtain a Return Approval Number from us before shipping your item back.
In ALL cases, used, damaged or altered goods will not be accepted for return. This determination is always at our discretion.
Leather is NOT indestructible although very tough. If you do “break” your armor, send it to us and we will repair it for a nominal fee, We usually do not charge for repairs made to armor bearing the Viking Leather maker’s mark unless it is extensive, but you must pay return postage.
Of course if there is a defective rivet or other defect, we will take care of the repair or replacement along with shipping costs.
**Customized pieces may not be subject to the return policy described above, please email us with your description of the problem and we will work something out**